Applicable to every Host (Driver-partner) on the OkayCab App/Website. "Host" and "Driver" mean the same person. Owned & Operated by OkayCab, a Partnership Firm (Partners: Shivam Kumar, Ayush Verma, Prince Yadav, Rajesh Kumar).
1. Definitions
"Platform" / "App" / "Website" means the OkayCab mobile application and website operated by OkayCab, a Partnership Firm having its Partners as Mr. Shivam Kumar, Mr. Ayush Verma, Mr. Prince Yadav, and Mr. Rajesh Kumar ("Company", "we", "us").
"Host" or "Driver" (used interchangeably, meaning the same person) means an individual registered on the Platform to provide ride services.
"Rider" means a passenger who books a Ride through the Platform.
"Wallet" means the in-app digital wallet maintained for the Host.
"Coin" means the promotional credit issued solely by OkayCab, where 100 Coins = ₹10.
"Cash" means physical currency paid hand-to-hand by a Rider to the Host.
"SuperAdmin" means the Company's authorised backend administrator.
"Commission" means the amount deducted by OkayCab from the Host's earnings on every completed Ride.
2. Eligibility & Registration
A Host must be at least 18 years of age, hold a valid driving licence, and be legally permitted to drive/operate the registered vehicle category.
Registration is at the sole discretion of the Company, which may accept, reject, or later suspend any Host account.
3. Documents Collected by OkayCab (Limited & Exhaustive List)
OkayCab collects and verifies ONLY the following from a Host at registration — nothing more:
OkayCab does NOT collect, request, verify, or store the Host's Insurance Policy, PUC Certificate, Permit, Fitness Certificate, or any other statutory document. Maintaining these is entirely the Host's own legal obligation — see Section 4.
4. Host's Sole Responsibility — Insurance, Pollution, Permit & Compliance
Because OkayCab does not collect or verify these documents, every Host must understand and accept full, exclusive responsibility, at their own cost, for:
A valid and adequate vehicle Insurance Policy, including mandatory third-party liability cover under the Motor Vehicles Act, 1988.
A valid Pollution Under Control (PUC) Certificate at all times.
A valid Permit, Fitness Certificate, and payment of applicable Road Tax where required.
Compliance with all traffic, motor vehicle, taxation, and local transport laws.
The roadworthy and safe mechanical condition of the vehicle.
All income tax, GST (if applicable), tolls, parking, and challans arising from their operations.
5. Insurance & Liability Disclaimer
OkayCab does not own, lease, or operate any vehicle on the Platform; every vehicle belongs to and is operated solely by the Host.
OkayCab does not provide, arrange, subsidise, or guarantee any insurance cover for the Host, vehicle, Rider, or any third party.
For any accident, injury, death, theft, fire, or damage during, before, or after a Ride, full civil, criminal, and statutory liability rests solely with the Host.
The Host indemnifies the Company against any claim arising from the Host's failure to maintain adequate insurance, PUC, permit, or any statutory requirement.
The Company shall not pay, reimburse, or contribute towards any insurance claim, medical expense, repair cost, fine, or compensation arising from a Ride.
6. Ride, Fare & Commission
A Host may accept or decline ride requests at their discretion, subject to the Platform's fair-usage policy.
The Fare is calculated by the Platform based on distance, time, and the applicable rate card.
OkayCab deducts a Commission from every completed Ride at the rate displayed on the Platform, revisable with notice.
7. Wallet Policy
Every Host is provided a Wallet reflecting a running balance usable for Platform transactions, Commission deduction, and receiving Rider payments made via Wallet.
A Host's Wallet may be recharged only via: (a) the Razorpay payment gateway in the App, or (b) manual credit by the SuperAdmin.
Wallet balance does not earn interest and has no value outside the Platform.
8. Wallet Transfer — Not Available to Host
The wallet-to-wallet transfer feature is available only to Riders, and only between Rider accounts. A Host cannot send a wallet transfer to any user, and cannot receive a wallet transfer from any user. A Host's Wallet only receives: (a) their own recharge (Razorpay/SuperAdmin), and (b) Rider Fare payments made via Wallet for completed Rides.
9. Withdrawal of Host Earnings
When a Rider pays the Fare for a completed Ride through their Wallet, the amount (after Commission) is credited to the Host's Wallet as earnings.
A Host may withdraw such earned Wallet balance to their registered bank account/UPI by raising a support ticket through the App's Support/Help section.
This withdrawal facility applies only to Ride earnings. Any balance the Host has personally recharged (Razorpay/SuperAdmin) is non-withdrawable and is refundable only on account closure.
10. Refund Policy
Self-recharged Wallet balance is refunded only when the Host permanently closes their account (see the separate Host Account Deletion Policy).
Coins are never refunded or converted to cash.
Earnings withdrawal (Section 9) is separate from refund and available any time via support ticket.
11. Coin Policy
"OkayCab Coin" is a promotional credit issued solely by OkayCab, at its discretion.
Value: 100 Coins = ₹10. Usable only within the Platform for purposes specified by the Company.
Coins are non-transferable, non-withdrawable, and non-refundable.
12. Cash Policy
A Rider may pay the Fare in Cash directly to the Host; OkayCab is not a party to this transaction.
Commission remains payable by the Host to the Company even on Cash-paid Rides.
13. Cancellation Policy
A Host may cancel an accepted booking only for genuine reasons (breakdown, unreachable Rider, unsafe location).
Repeated unjustified cancellations may lead to warnings, suspension, or deactivation.
A Host may claim the applicable no-show fee where a Rider fails to appear within the waiting time.
14. Code of Conduct
Drive safely, soberly, and courteously; no abusive, threatening, unlawful, or unsafe behaviour.
Do not sub-let the account or allow an unverified person to drive on your behalf.
Do not solicit Riders to pay/book outside the Platform to avoid Commission.
15. Suspension & Termination
The Company may suspend, restrict, or terminate a Host account, with or without notice, for breach of these Terms, safety complaints, suspected fraud, or as required by law. See the separate Host Account Deletion Policy for the closure process.
16. Limitation of Liability & Indemnification
The Company's total liability shall not exceed the Commission earned on the specific Ride giving rise to a claim. The Host indemnifies the Company against any claim, loss, or liability arising from the Host's use of the Platform, breach of these Terms, or any accident/violation of law during a Ride.
17. Dispute Resolution
Governed by the laws of India. Disputes are first attempted to be resolved via Grievance Redressal (Section 18), failing which via arbitration under the Arbitration and Conciliation Act, 1996, seated at Araria, Bihar (registered office), with courts at Araria, Bihar having exclusive jurisdiction.