Explains how OkayCab collects, uses, and protects a Rider's personal information. Owned & Operated by OkayCab, a Partnership Firm (Partners: Shivam Kumar, Ayush Verma, Prince Yadav, Nigam Yadav).
1. Information We Collect
OkayCab collects the following from a Rider: name, mobile number, email address, and profile photo (optional). In addition, the Platform collects:
Live GPS location during active use of the App and while a Ride is in progress; pickup/drop locations and route travelled.
Wallet, Coin, and transaction history.
Device information — device ID, IP address, OS/app version, crash logs.
In-app communication with Hosts (call/chat logs, for safety) and with Customer Support.
2. How We Use It
To create and manage the Rider account.
To match the Rider with nearby Hosts and facilitate booking, navigation, and completion of Rides.
To process Wallet and Coin transactions.
To ensure safety, including SOS features and investigation of complaints/incidents.
To send service updates, offers, and respond to Support queries.
To comply with legal obligations and respond to lawful government/law-enforcement requests.
3. Location Data
Location access is essential to OkayCab's core functioning. During an active Ride, the Rider's live location is shared with the matched Host and may be recorded for trip-history, safety, and support purposes. Disabling location access will materially limit or disable core booking features.
4. Sharing of Information
With the matched Host: name, photo, contact number, live location — only to coordinate that specific Ride.
With payment partners (e.g., Razorpay) solely to process Wallet recharges.
With law-enforcement/government authorities where legally required, or to protect User safety.
In a business transfer (merger/acquisition), subject to this Privacy Policy continuing to apply.
The Company does not sell a Rider's personal information to third parties for independent marketing use.
5. Data Security
The Company applies reasonable technical and organisational safeguards — encryption in transit, access controls, secure servers — to protect Rider data. No method of transmission/storage is 100% secure.
6. Data Retention
Rider information is retained while the account is active, and thereafter for the period required for legal, tax, accounting, or dispute-resolution purposes. Details specific to account closure are set out in the separate Rider Account Deletion Policy.
7. Rider Rights & Choices
Access and update profile information directly in the App.
Request a copy of personal data, correction, or account deletion by contacting Support/the Grievance Officer.
Opt out of promotional communications while continuing to receive essential transactional notices.
8. Cookies & Tracking Technologies
The App/Website may use cookies, SDKs, and similar technologies to maintain sessions, remember preferences, and analyse usage.
9. Children's Privacy
The Platform is not intended for individuals under 18. The Company does not knowingly collect data from minors, and will delete any such data if discovered.
10. Changes to This Policy
This Privacy Policy may be updated periodically. The revised version will be posted on the App/Website with an updated Effective Date; material changes may additionally be notified in-app or by email.