Applicable to every Rider (Passenger) on the OkayCab App/Website. Rides are provided by independent Hosts (Driver-partners). Owned & Operated by OkayCab, a Partnership Firm (Partners: Shivam Kumar, Ayush Verma, Prince Yadav, Nigam Yadav).
1. Definitions
"Platform" / "App" / "Website" means the OkayCab mobile application and website operated by OkayCab, a Partnership Firm having its Partners as Mr. Shivam Kumar, Mr. Ayush Verma, Mr. Prince Yadav, and Mr. Nigam Yadav ("Company", "we", "us").
"Rider" means an individual who registers to book Rides as a passenger.
"Host" means the Driver-partner who provides the Ride using their own or an authorised vehicle.
"Wallet" means the in-app digital wallet maintained for the Rider.
"Coin" means the promotional credit issued solely by OkayCab, where 100 Coins = ₹10.
"Cash" means physical currency paid hand-to-hand by the Rider to the Host.
"SuperAdmin" means the Company's authorised backend administrator.
2. Eligibility & Registration
A Rider must be at least 18 years of age, and must register with a valid, active mobile number and/or email ID, keeping their profile accurate and up to date.
3. Rider Responsibilities
Provide correct pickup and drop location details for every booking.
Be present at the pickup point within the time specified by the App; repeated no-shows may attract cancellation charges.
Treat the Host and vehicle with courtesy and respect; no abusive, threatening, unlawful, or unsafe behaviour.
Pay the full Fare for every completed Ride through an approved mode — Wallet, Coin, or Cash.
Not request the Host to violate traffic laws or carry unauthorised/illegal goods.
4. Booking & Ride Process
A Rider places a booking request specifying pickup/drop location; the Platform matches it with an available Host, who may accept or decline. Once accepted, the Rider can view the Host's name, vehicle number, contact number, and live location for coordination. The Company is only a technology intermediary connecting Riders and Hosts, and is not itself a transport operator.
5. Fare & Payment Modes
The Fare is calculated by the Platform based on distance, time, and the applicable rate card, payable immediately on completion of the Ride. Exactly three payment modes are supported: Wallet, Coin, and Cash.
6. Wallet Policy
Every Rider is provided a Wallet reflecting a running balance usable for booking Rides and paying Fares.
A Rider's Wallet may be recharged only via: (a) the Razorpay payment gateway in the App, or (b) manual credit by the SuperAdmin.
When a Rider pays a Fare through their Wallet, that amount (after Commission) is credited to the Host's Wallet as the Host's earnings.
Wallet balance does not earn interest and has no value outside the Platform.
7. Wallet-to-Wallet Transfer (Rider-to-Rider Only)
Only a Rider may initiate a wallet-to-wallet transfer, and such a transfer can be made only to another Rider's Wallet on the OkayCab Platform.
A Rider cannot transfer Wallet balance to a Host, and cannot transfer balance to any account/wallet/bank outside OkayCab.
The Company may set transfer limits and may decline a transfer suspected to be fraudulent.
In short — Wallet transfer = Rider to Rider, within OkayCab only. Not Rider to Host, and not to anything outside the App.
8. Refund Policy
Wallet balance recharged by a Rider is refunded only when the Rider permanently closes their OkayCab account (see the separate Rider Account Deletion Policy).
Coins are never refunded or converted to cash.
Cash paid directly to a Host is not refundable by the Company; Cash disputes must be resolved directly between Rider and Host.
9. Coin Policy
"OkayCab Coin" is a promotional credit issued solely by OkayCab, at its discretion.
Value: 100 Coins = ₹10. Usable only within the Platform for purposes specified by the Company.
Coins are non-transferable, non-withdrawable, and non-refundable.
10. Cash Policy
A Rider may pay the Fare in Cash directly to the Host at the end of a Ride.
The Company is not a party to this transaction, which is direct between Rider and Host.
11. Cancellation Policy
A Rider may cancel before the Host arrives; a cancellation fee may apply beyond a set time/distance threshold.
No-show by a Rider beyond the App's waiting time entitles the Host to cancel and claim the applicable fee.
Every Ride is provided by an independent Host using their own vehicle; OkayCab does not own or operate any vehicle.
Vehicle insurance, PUC, permit, and statutory compliance are the Host's sole responsibility; OkayCab does not collect, verify, or guarantee these.
For any accident, injury, or damage during a Ride, liability rests with the Host; OkayCab is not an insurer, guarantor, or indemnifier of such loss.
13. Code of Conduct
A Rider must not use the Platform unlawfully, harass the Host, manipulate Fares/Wallet/Coins through fraud, create fake accounts, or solicit rides outside the Platform. Violation may result in warning, suspension, or deactivation.
14. Account Suspension & Termination
The Company may suspend, restrict, or terminate a Rider account for breach of these Terms, safety complaints, or suspected fraud. See the separate Rider Account Deletion Policy for the closure process.
15. Limitation of Liability & Indemnification
The Company's total liability shall not exceed the Commission earned on the specific Ride giving rise to a claim. The Rider indemnifies the Company against any claim arising from the Rider's use of the Platform, breach of these Terms, or any dispute with a Host, including Cash disputes.
16. Dispute Resolution
Governed by the laws of India. Disputes are first attempted to be resolved via Grievance Redressal (Section 17), failing which via arbitration under the Arbitration and Conciliation Act, 1996, seated at Araria, Bihar, with courts at Araria, Bihar having exclusive jurisdiction.