Frequently Asked Questions
Booking, safety, driving, and the franchise programme — the answers we give most often, all in one place.
Once the app is live, you'll open okaycab, drop a pin for pickup and drop, choose a ride category, and confirm — the fare is shown before you book, not after.
Fares are based on distance, estimated time, and demand at the time of booking. The estimate you see before confirming is the fare you're expected to pay, unless the actual route changes.
You can pay with cash, your okaycab wallet, or OkayCoins, or a mix of these. Wallet money is added through Razorpay. There is no direct UPI payment to the driver, and okaycab never stores your card or UPI credentials.
Yes, you can cancel before the driver arrives. A small cancellation fee may apply once a driver has already been assigned and is on the way to you.
Every driver goes through a background check and document verification — licence, registration, and permits — before they're badge-verified to accept rides.
The in-app SOS button connects you to support and your chosen emergency contact instantly. Your live location and route are also shareable with anyone in one tap.
Yes. You'll be able to share your live trip — driver details, route, and ETA — with a family member or friend directly from the app.
Register your interest by calling +91 99399 81322 or writing to support@okaycab.in. We're onboarding drivers around Araria first, ahead of the driver app's launch.
A valid driving licence, vehicle registration, and any permits required for your vehicle category — full detail is in our Host Terms & Conditions.
When a rider pays by wallet or OkayCoins, the amount is added to your withdrawable wallet balance as soon as the trip ends, with the trip details. Cash is collected by you directly from the rider. To withdraw, raise a request in the app with your bank account number, IFSC, beneficiary name, mobile number and Host Code, and it is paid to your bank account within 24 hours.
Yes — our franchise programme lets local partners run okaycab operations in their own town under the okaycab brand and tech.
Yes — that's exactly the plan. We're expanding city by city across India, starting with our early cities and scaling fast as our driver network grows.
In-app advertising placements are being built alongside the main app. Reach out at support@okaycab.in to register early interest.
We haven't fixed a public date yet — we're finishing the app and onboarding verified drivers first. Follow the download section for updates.
Email support@okaycab.in or call +91 99399 81322 and we'll make sure you hear the moment booking opens in your area.