Support

We're here to help.

Whether you're a Rider or a Host, reach the okaycab support team directly — for booking issues, payment questions, account help, or anything else.

Help by category

Pick a topic, or skip straight to raising a ticket / chatting with Okay Helper below.

Raise a ticket or chat with Okay Helper

Verify your registered mobile number to raise a support ticket or start a live chat — the same ticket queue our support team and app use.

Frequently asked questions

Rider (Customer) Support

Booking, payments & account help

For issues with a ride, wallet, fare, refund, or your rider account.

support@okaycab.in +91 99399 81322
Host (Driver) Support

Onboarding, trips & payout help

For issues with document verification, ride assignment, earnings, or payouts.

Hostsupport@okaycab.in +91 99399 81322

Response time

We aim to respond to every support email within 24–48 hours. For urgent safety issues during an active ride, use the in-app SOS button, which connects you to support and your emergency contact instantly.

More ways to get help

Frequently Asked Questions

Booking, safety, driving & more

Delete your account

Request account & data deletion

Rider Privacy Policy

How we handle rider data

Host Privacy Policy

How we handle host/driver data

Registered office

okaycab (Partnership Firm)
Forbesganj, Araria, Bihar – 854318, India